FAQs

1. Are you a factory or trading company?
We are a professional factory with over 20 years experience.,which is located in Shenzhen ,Guangdong, the biggest led producing center in China.

2. Do you accept OEM/ODM?
Yes,OEM/ODM orders are welcomed.

3.Can I have sample of led shoebox street light?
Yes,we are pleased to supply sample to test.

4. What is the lead time?
Sample: 3~4 working days.

Mass production:10~15 working days after confirmation.

5. Why choose us?
We specialized in customized production, according to the specific requirements of customers, produce and combine serialized products. Dedicated to strict quality control and thoughtful customer service, our experienced staff members are always available to ensure full customer satisfaction.More than 40 R&D members ensure rapidly response the customer request.

6. Do you accept urgent orders?
Sure! But the prices will vary according to the actual situation. For further details, please contact our sales engineer.

7. How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-7 days to arrive. Airline and sea shipping also are optional.

8. What certificate do you have?
Our products have passed certificates of CE,UL,ROHS,GS,ERP, EMC,LVD,REACH and other international standards .

9. Do you offer guarantee for the products?
A: Yes, we offer 2-3 years warranty for our products.

10. How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.1%.
Secondly, during the guarantee period, we will send new items with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.